Service-text privacy
Optional SMS consent for M&A Heating & Cooling LLC is recorded separately from permission to submit a service request. We retain your choice, number, timestamp, language, notice version and source form. Phone verification does not enroll you in recurring texts.
We do not sell or share mobile numbers, text-message opt-in data or consent with third parties or affiliates for marketing or promotional purposes. Providers assisting with message delivery and secure recordkeeping may process this information only to provide those services, not for their own marketing.
Messages are limited to your request, estimates, appointments and work updates. Message frequency varies. Message and data rates may apply. Once texting is activated, reply STOP to opt out or HELP for help. You can also call (336) 682-4700 or email maheatingandcooling2020@gmail.com. We may retain an opt-out record to honor your choice.
Read the SMS terms. Text service is awaiting activation; recording your choice does not send a message.
What we collect
Only what helps us understand and respond to a request.
Depending on the form you use, we may collect your name, email address, phone number, city or ZIP code, preferred contact method, property and equipment details, project timing, estimator selections, and the message you provide.
For security and basic attribution, the website may also record the page used, limited campaign tags, submission time, and a one-way salted hash derived from the request’s network address. The website does not store the original network address in the lead record.
How we use it
- Respond to the specific service, estimate, rebate, or home-performance request you submitted.
- Confirm that the contact information belongs to the person making the request.
- Assess service-area fit, project needs, scheduling, and the appropriate next step.
- Protect the forms from spam, abuse, and duplicate submissions.
- Measure completed requests by source using events that exclude names, contact details, ZIP codes, messages, and lead identifiers.
Submitting a request does not subscribe you to a general marketing list. M&A does not sell website lead information.
Verification and service providers
New website requests begin as pending verification. If you request it, Twilio sends one verification code by text message to the mobile number you provided. The request is not described as verified until Twilio approves that code. This verification text does not enroll you in general marketing. Unverified requests are not automatically sent to scheduling, PM Suite, or messaging automations.
The website uses Vercel for hosting, Supabase for protected request storage, and Twilio Verify for verification codes you request. After phone verification, new requests are routed to M&A’s internal Business OS for staff review. Submitting a request does not confirm an appointment or trigger a general marketing subscription. The website does not automatically book a calendar appointment or send requests to PM Suite.
Retention and protection
M&A keeps website requests as needed to verify and respond to the request, prepare work, maintain business records, resolve disputes, and meet legal obligations. You may contact M&A to request review or deletion of a website request. This website does not promise an automatic deletion deadline.
Website forms use a server-only database key, validation, request limits, restricted database permissions, and row-level security. No internet service can promise absolute security, so please do not submit Social Security numbers, payment-card details, financial-account credentials, medical information, passwords, or supplier-portal credentials through these forms.
Your choices
You may call or email instead of using a website form. You may also ask M&A to review, correct, or delete information associated with a website request, subject to records M&A must retain for legal or completed-business purposes.
M&A answers during Monday–Friday business hours, 8:00 AM–5:00 PM, excluding holidays. Website forms are not monitored as emergency services.